While I enjoy performing research, one of the most rewarding parts of my job is finding interesting solutions to business problems that the research uncovers. The process itself can be at once both stimulating and tedious. You have to enjoy the process, though, because you're not always going to be able to apply solutions you might dream of because budgets, timelines, and narrow-minded thinking might prohibit it.
Here's the dilemma: Agencies typically bill at an hourly rate, not at the rate of innovation. So if in the process of developing and selling a solution that is workable within the scope of the project, you happen to make a highly innovative but simple connection of two disparate ideas that will help you more quickly solve a different problem you might encounter on another project, for another client, to whom does that idea belong, and what can you charge for it?
The Client Owns the Idea
You could make the argument that the company that you billed the time to while you made the discovery owns the idea, but in some cases it was never even presented -- it was just one of the paths you went down when you were looking for something else.
The Agency Owns the Idea
And you can also say that the agency owns the idea, except many times key stakeholders aren't really aware that the idea exists. All they are aware of is the final outcome, which they may or may not be satisfied with, either of which they can usually live with if the client is happy and pays their bills on time.
Plus, since the innovation initially occurred on someone else's dime, the apparent cost may be disproportionate to the time billed on it. Since the idea is far more valuable than the time spent on it (for this project), how can the company in good conscience bill another for an idea when they have agreed to pay based on time spent? (Answer: They can't.)
The Employee Owns the Idea
Companies provide resources and create an environment where connections can be made, but ideas are not promulgated apart from people.
If the idea is that innovative and the employee recognize it, the enterprising employee may look to advance himself by assuming the risks, breaking off to form his own company and sell the idea on the open marketplace.
Or he may use the idea to advance the company for which he works (and his own status within it). This is especially attractive if
- The person is confident that his company will sufficiently reward him for the innovation and
- More risk is entailed in launching the idea than he is willing to assume.
Learn, Practice, Practice
Lewis Green includes this anecdote in his email signature. It represents an exchange that allegedly occurred between Pablo Picasso and a patron who commissioned Picasso for a sketch that Picasso quickly executed:
And what do I owe you?" she asked.
"Five thousand francs," he answered.
"But it only took you three minutes," she politely reminded him.
"No," Picasso said, "It took me all my life."
Reflecting on this recently, I started to wonder: In a marketplace where ideas, not time spent, are the chief source of prosperity, why do we bill hour time hourly?
Rather than measure our success by number of hours billed and the rate at which we can bill it, a more telling metric would be to measure the number of useful ideas generated and cataloged per project.
I suspect that the company that established a way to catalog, recognize, reward, and recall such ideas as needed would eventually build a surplus of useful innovations in the course of a project that would benefit them and their clients tremendously.
The Copycat Web
The truth is that ideas are promiscuous anyway, so claiming exclusive ownership of them is problematic. The guy who first called the home page the home page is not living a life of luxury because he collects trademark fees from everyone who has a home page.
Ideas aren't spread because you spent a lot of time on them.
They aren't spread because you bill a high hourly rate.
Ideas spread because they're useful.
So why do we continue to bill by the hour? Maybe because that's the most reasonable accord clients and vendors can reach.
Or maybe it's because we lack the imagination to think of something better. - Cam Beck
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