Hey, Airlines! Are things really that bad?
I recently that airlines are slowly starting to turn a profit. As I was waiting for a family member to get in town, I found a couple of areas the airlines might be cutting corners to return to profitability.
The fact that no one was manning the information booth at 6:30 p.m. on Saturday didn't irk me as much as the fact that the flight I was waiting on wasn't even listed under the arrivals section. Were it not for a visit to the AirTrans website, I wouldn't have even known at which terminal or gate to wait. The DFW Airport site was also no help at all. All flights were supposedly listed, but the one I wanted, according to the site, didn't exist.
I know times are tough for airlines and airports, but are they really so tough that they cannot provide an easy means to get information about a flight?
And before you answer, I wonder if your company's website provides an easy way for customers to get your contact information (including a phone number). It's worth looking into, especially if your company name is "Amazon.com." - Cam Beck