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13 posts from June 2008

June 25, 2008

Activism through virial video

How do you get the word out about your cause if you have a limited advertising budget and you really don't have a media budget? The YouTube blog has put together a play list of some of the best "activist" viral videos on YouTube.

Here are some of my favorites:

Picking fruit in LA. Not the most exciting video but a cool concept. Who knew so much edible fruit was for free there?

Um, for your guys out there, check yourself:

If you like that, there is more of it here.

What's your favorite?

- Paul Herring

June 24, 2008

The value of social networks

If you missed Michael Arrington's blog post on the value of social networks, you missed one of the few attempts to try to quantify the value of all the different social networks. It's a good read for those of us trying to understand how to justify expenditure on these sites. According to the article, the value of a social network is based upon two criteria:

1. The amount of traffic to the social network based on ComScore's data. Of course this brings up another thread of discussion about the validity of poll data versus actual traffic but that's another post.

2. The average advertising spend (estimated by PriceWaterhouseCoopers in a recent report) for each person online in a country, or as he calls it, market.

3. Finally they multiplied the average Internet spend per user in each market with the number of unique users each social network has in that market, essentially creating a “weighted average” based on the advertising dollars chasing users.

Here's the result:

Socialnetworkvalue_2

The article goes on to provide justification of this model based on some recent financial transactions involving these social networks. Frankly, based on those transactions, this type of valuation makes sense, especially considering there are few people or organizations that have tried to really quantitatively measure what these social networks are worth.

However, it suffers from the same problem that most online advertising evaluation suffers from. Too much of the valuation is based upon direct online purchases that most of the users of these networks would make. It does not account for the influence in perception or even offline purchase that these types of activities would have, let alone the value of interacting directly with customers instead of "advertising" to them.

As Internet and traditional media continue to merge and more dollars are placed in online advertising, those of us responsible for being "experts" need to understand the impact of advertising dollars beyond the direct impact. If we don't, consumers and our clients alike will put us into the realm of telemarketers and junk mail senders. - Paul Herring

June 20, 2008

The most important thing you can learn today.

Go here. Watch the spots. Read the comments. Yes. Each one.

Go here. Read the brilliant post written by the Alan formerly known as Tangerine Toad.

No need to thank me.

But if you insist, I'll consider it thanks enough if you apply what you learned. The more agencies act like contractors, the more clients look at agencies as contractors. You'll never get out of the basement if you aren't willing to turn on the light and find the stairs. - Cam Beck

June 19, 2008

Weezer Genius... or Violation?

I've never purchased a Weezer album (unless you count that brilliant "Buddy Holly" video bundled with Windows 95). After watching this video, though, I just might.

(Feed readers click through)

Considering Paul's post yesterday that mentioned the publishing of copyrighted work on YouTube, this video is particularly interesting since it references a lot of YouTube hits.

Obviously, the video is copyrighted, but I don't know if the person who published this video online was authorized to do so.

I do know it's been watched over 500,000 times since it was originally posted about 3 weeks ago.

I also know that the song and the video are directed at people who watch YouTube videos often enough to get the references, and as such, YouTube is the perfect place to promote both the song and the band.

Will they remove it?

I would argue that they shouldn't, but there isn't always a connection between what the music industry should do and what they actually do. - Cam Beck

Many thanks to my wife for sending me the video link.

Note: Weezer DOES have an authorized version posted here, but that doesn't necessarily mean they are compensated by YouTube for unauthorized postings. They  seem to be fans of the platform, at any rate. Does anyone out there have an inside scoop?

June 18, 2008

Cuban YouTube prediction

Mark_cuban_2_03_2  If you didn't see Mark Cuban's post Tuesday morning, you missed his declaration of victory. In his post titled "Hulu is kicking Youtube's Ass" he claimed that his prediction for the demise of YouTube is coming true.

Cuban's main assertion is that Hulu is "kicking ass" because it is generated revenue from videos. Mainly Hulu is beating YouTube in terms of revenue per video and revenue per user. Cuban has made billions of dollars by making the right decisions and through some pretty clever financial insight. I just sold my 1996 Camry and don't like spending more than $7 for lunch. However, I think there is a flaw in his argument. He's missing, or maybe ignoring one big difference between the two sites, TRAFFIC:

Hulu doesn't even come close to the number of visitors that YouTube receives. At the end of the day, when banner and search ads are served, the number of impressions count. Sure, it's not just about impressions but traffic to a site will always be a component of how much they can charge for  advertising.

Beyond traffic, YouTube does have the ability to target videos based on categories of interest. Ads can be and are served up based on what type of content people are viewing. With YouTube a part of Google, you have to believe that this will do nothing but improve considerably.

There's another flaw in Cuban's argument. He believes that people go to YouTube to see content that is copyrighted. I believe this is partially true, however, not the whole story. Sure, people would rather see a clip of their favorite TV show rather than my crazy pet tricks. However, I believe that people go to YouTube not just to see these clips but to see the video AND participate in the conversation, see how people have manipulated them, basically to be part of the community. YouTube is more about an social network, Hulu is TV on the web.

Mr. Cuban, the jury is still out.

- Paul Herring

June 17, 2008

I Just Work Here

Lemonade

A few weeks ago I met a friend for lunch at a popular restaurant. When I arrived, a couple of the servers told me that a fire broke out in the kitchen and that, though the damage was minimal, they could not accept any customers until the city inspector came by to ensure it was safe. Though the employees were polite enough, as I watched them turn away customer after customer, it occurred to me that the restaurant missed a great opportunity to turn the mishap into a positive experience.

It was a hot day, which is typical for late May in Texas. I got there a little early, so I positioned myself under the shade of an awning until my friend arrived. As each car arrived or as each person approached the entrance, the friendly servers walked up to greet them and to tell them the unfortunate news.

All of the customers seemed very understanding, but they were noticeably a bit disappointed that they would have to make different plans for lunch.

While I waited and observed, they helpfully offered me a glass of water. I declined, but I suggested that they make the same offer -- water, lemonade, or iced tea -- to anyone who approaches. Their customers would surely appreciate it on such a hot day.

They chuckled a bit as if I were joking and continued to politely turn away customer after customer.

I never did have an opportunity make the same suggestion to the manager. He had bigger fish to fry at that moment. However, I couldn't help but think about the sad state of affairs that the employees did not feel as if they could take ownership of the customer experience to ensure the customers left feeling as if, though they couldn't get what they wanted, they could always expect to leave this restaurant more fulfilled than when they arrived.

Questions to Ponder

  • Would you have handled a minor mishap any differently?
  • Do you add value to your customers, no matter what?
  • How do you enable your employees to take the initiative to do the same?

- Cam Beck

Image by cote.

June 13, 2008

Pride and Ego

John_adams Throughout the history of the U.S., our second President, John Adams, hasn't really been that well regarded. Until David McCollough's famous book on the subject (now an HBO series available on DVD), he was the bench-warmer administrator sandwiched between the presidencies of the iconic figures, George Washington and Thomas Jefferson. In spite of Adams many accomplishments, many historians I've read and documentaries I've watched generally fault Adams for this obscurity -- citing his vanity as the main culprit that alienated him from his contemporaries. However, I think that Adams' faults are our own faults, and it's a great testament to Adams that he recognized them.

While they were both representing U.S. interests in France. Adams thought Benjamin Franklin wasn't as vigorous as he could have been in his duties. Sensing this, and concerned Adams' stridency would actually harm the cause they both believed in, Franklin wrote the most accurate picture of Adams that has ever been written.

"He means well for his country, is always an honest man, often a wise one, but, sometimes, and in some things, is absolutely out of his senses."

This has been on my mind as I have danced through a few minefields over the past few weeks that have, as I studied them, manifested and been made worse because of the pride and egos of the people involved (including me). In a way, in many contexts (including all of those related to marketing), like Adams, our pride causes us to lose our senses.

Most people are realistic enough to admit that they're not right all the time, but everyone thinks they are right at any given moment. Seth points out this characteristic today as it relates to customers, but pointing out that customers are prideful and egotistic doesn't excuse marketers from the same faults in the least.

Thankfully, in large part owing to McCollough's book, this consensus of armchair historians to dismiss John Adams' contributions is reversing.

Adams was a man of great mind and many talents. His famous vanity could have been curse but for his awareness of it, which, along with strong moral scruples (and with the encouragement of his brilliant wife, Abigail), gave him the ability to temper his ambition to the point that he could harness his ego for the improvement of the country.

Realizing what we must do to follow Adams' example is not difficult.

Prideandego

However, following through means putting our own egos in check, which is easier said than done. We all believe our problems to be the most urgent. Our pain is the worst pain. Barring evidence to the contrary (and even, often, in spite of it), we believe our positions are the right ones, or else they would not be our positions. To make matters worse, we often respond to the first salvo of egotism with the same type of weapon, and usually in similar or greater quantities.

As it turns out, this is almost never helpful.

In any event, the first step to overcoming our pride is to realize that we all are susceptible to falling prey to it. That way we are more likely to recognize it when it when it does. If we can learn that from Adams, then perhaps he may be remembered as our greatest President ever.

However, don't say that too much. We wouldn't want him to get a big head. - Cam Beck

June 10, 2008

Sink or Swim

Lifeboat In tough economic times, a lot of people understandably get scared. They are afraid to invest, afraid to expand, afraid to risk what they have in pursuit of a shrinking source of revenue. Their jobs, and their ability to pay their bills -- are at stake, so this is an understandable fear.   

When the economic current seems ready to sweep them away, they have 2 or 3 strategies at the ready.

Stay Afloat
Live long enough to tell the tale. This strategy presupposes a confidence or hope that they can stay alive long enough for a rescue boat to arrive. The company choosing this strategy must have a sober knowledge of their livable resources and an idea of how long they will remain in peril and on rations.

Sail to Shore
Pick a direction. The risk here is that they will start sailing in the wrong direction and end up farther from shore than before, but the right people will have proper navigation tools or know how to find their way by dead reckoning according to celestial markers.

Swim Like a Shark
Embrace the new environment. No economic cycles are going to dictate the success or failure of this company (or so they believe). If the waters are full of the timid, this company will take what it needs from those treading water to survive, and even thrive. This strategy will win both admirers and enemies, but few friends.

Which one represents your company? - Cam Beck

June 09, 2008

What are the building blocks of a good slogan?

Dont_tread_on_me

Usually I would finish reading a book before I start commenting on what's in it, but I saw an interesting article by Al Reis today that disparaged one of same lines Steve Cone praised in his book, Powerlines. Coincidently, I read both the article and the pertinent section of Cone's book today. As of this moment, there is no way for anyone to tell which author is right.

See for yourself (emphases are mine):

"[T]he slogan of the American Revolution, 'Don't tread on me,' is mostly forgotten today. Even a minor war, such as the Spanish-American war of 1898, can generate a memorable slogan: 'Remember the Maine.' - Al Ries, "Ries' Pieces of Slogan Savy"

"[T]he recipe for success seems simple enough: Create a shorthand message for the mind and eye, and deliver it through mass communication again and again and again... The American Revolution had all manner of slogans and mottos including, for example, 'No Taxation Without Representation' and 'Don't Tread On Me.'"  - Steve Cone, Powerlines, p. 31

I tend to favor Cone's take on the phrase because I personally remember it well. However, I'm a history nerd, and if there is anything I know, it's that my experiences and beliefs may not reflect that of the general public.

A Word of Caution
Ries seems attracted to rhymes, alliteration and repetition, and there is plenty of history, passed down orally over thousands of years because skilled bards used such techniques, that suggests he's onto something.

Any expert worth his salt is an expert for a reason, and we should at least consider his opinion. However, no one should mistake his judgment as infallible, especially if he does not give us the ability to challenge them by boiling them down into testable, easily duplicated principles.

Personally I would like to have seen some statistics that confirm his hypotheses. Maybe I'll see some of that as I get further along into Powerlines.

I'll save you a seat in the front row. I hope you'll join us when we get there. - Cam Beck

June 06, 2008

Elements of super heroes

Marvel_2I used to read comic books religiously. I'd accompany my Dad on trips out to remote parts of Colorado and neighboring states. When he'd have to work, I'd dive into the world of super heroes and villains. I'm not sure when I stopped reading them, probably around 13. Now, thanks to my five year old son, I've been pulled, willingly, back into that world.

I've thought about why my son enjoys them so much and why there is such an attraction to these stories. Other "fads" have come and gone but the adventures of Spider-Man, Hulk, Batman and the others have remained popular for some time. As I experience the stories many, many years older I discover that the reason the both my son and I are attracted to these stories is not (just) because of the battles, the powers or even the flashy costumes, it's because of the core parts of these stories which more or less all have the same basic themes:

All heroes start from a point of weakness - Whether it's Peter Parker (Spider Man) being a high school geek or Matthew Stark (Iron Man) as a morally bankrupt billionaire, each person has personal weaknesses that he/she is facing.

Transformation is painful, difficult and life changing - The transformation to being super is a painful process that changes them not just physically but more importantly their outlook on life. Rather than focusing on their own problems, they begin to see the problems in the world around them.

Being super means pain, mis-understanding and hatred - Once the transformation is complete, the pain doesn't stop. In a world full of never ending problems, these heroes go from trying to fix one problem to another with little rest or recognition. Worst yet, in most cases the public hates them, wants to put them in jail or kill them and there is really no reward for their service and bravery outside of doint the right thing.

The appeal of these comics is that it's about good stories. Having these common themes, the stories that are told engage audiences of all ages over a lot of time. For us marketing folks, we could learn a lot from how Marvel has controlled the brand of these super heroes through the decades.

Some might say that it's a little much to have my five year old engaged in these often violent comics. For me, the things that he can learn about responsibility, helping without the expectation of reward or praise and sacrifice make it worth it. - Paul Herring